PRIVACY POLICY
ExploreGatanga Directory
Last updated: 5th Feb, 2026
1. Introduction
ExploreGatanga (“we”, “our”, “us”) operates an online business directory available at https://explore.gatanga.org. The platform lists businesses, professionals, institutions, public offices, and community organizations operating within Murang’a County.
This Privacy Policy explains how we collect, use, store, and protect personal and business information when you use our website, submit listings, claim profiles, or subscribe to paid packages.
By using ExploreGatanga, you agree to the practices described in this policy.
2. Types of Listings & Packages
ExploreGatanga offers three listing packages:
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Free Listing – basic business information
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Basic Listing – enhanced business details and visibility
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Premium Listing – advanced features, priority placement, and additional visibility
Business owners may upgrade from Free to Basic or Premium through paid subscriptions.
3. Information We Collect
a) Business & Listing Information
We collect and display information submitted for directory listings, including:
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Business or organization name
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Category and sub-category
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Business description
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Physical location or service area
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Phone number(s)
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Email address(es)
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Website and social media links
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Operating hours
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Images, logos, and branding materials
This information is intended to be publicly visible on the directory.
b) Personal Information (Business Owners & Users)
We may collect personal information when you:
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Submit or manage a listing
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Claim a business profile
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Upgrade to a paid package
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Contact us via forms, email, or phone
This may include:
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Full name
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Email address
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Phone number
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Login or account details
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Communication messages
c) Payment Information (M-Pesa)
When subscribing to Basic or Premium packages, payments are processed via M-Pesa.
We may collect and store:
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Transaction reference numbers
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Amount paid
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Date and time of payment
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Phone number used for payment
⚠️ We do not store M-Pesa PINs or sensitive financial credentials.
All payments are handled through secure, third-party payment processing systems.
d) Automatically Collected Information
When you visit ExploreGatanga, we may automatically collect:
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IP address
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Browser and device information
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Pages visited and actions taken
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Date and time of access
This data is collected through cookies and analytics tools.
4. How We Use Your Information
We use collected information to:
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Display and manage business listings
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Verify and administer claimed profiles
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Process listing upgrades and subscriptions
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Confirm M-Pesa payments
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Respond to inquiries and support requests
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Improve website performance and usability
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Monitor abuse, fraud, or misuse
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Comply with legal obligations
We do not sell personal or business data to third parties.
5. Publicly Displayed Information
Information submitted for directory listings (including contact details) is public by default.
If you choose to upgrade to Basic or Premium, additional information may become visible depending on the package features.
If you do not wish certain information to be public, do not include it in your listing.
6. Cookies & Analytics
ExploreGatanga uses cookies to:
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Improve site functionality
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Analyze traffic and usage patterns
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Remember user preferences
We may use third-party services such as:
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Google Analytics
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Embedded maps
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WhatsApp contact links
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Social media embeds
You can manage cookies through your browser settings.
7. Third-Party Services
We may rely on third-party service providers for:
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Website hosting
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Payment processing (M-Pesa)
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Analytics and performance monitoring
These providers only access information necessary to perform their services and are expected to comply with applicable data protection laws.
8. Data Sharing & Disclosure
We may disclose information only when:
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Required by law or legal process
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Necessary to protect our platform, users, or rights
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Working with trusted service providers under confidentiality obligations
9. Data Security
We implement reasonable technical and organizational safeguards to protect data from:
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Unauthorized access
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Loss or misuse
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Alteration or disclosure
However, no online system can guarantee absolute security.
10. Data Retention
We retain information:
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While a listing remains active
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For subscription and payment record-keeping
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As required for legal or administrative purposes
You may request removal or correction of your data at any time.
11. Your Rights
In accordance with applicable data protection laws (including the Kenya Data Protection Act, 2019), you may request to:
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Access your personal data
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Correct inaccurate information
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Delete your data
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Withdraw consent
Requests can be made using the contact details below.
12. Children’s Privacy
ExploreGatanga is not intended for children under the age of 18.
We do not knowingly collect personal data from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
14. Contact Information
For questions, data requests, or concerns, contact:
Email: [your official email]
Website: https://explore.gatanga.org